According to the article, The Shepherd Law Group has abandoned the billable hour all together. Pfeiffer reports that,
Shepherd, a five-lawyer firm that specializes in employment law, charges its
clients a flat annual fee or flat price per task. Clients can call the firm as
often as they want to discuss legal issues, although some services, such as
training and litigation, cost extra. The new approach helps clients determine
legal costs in advance and often prevents legal problems from escalating because
clients are no longer reluctant to seek advice out of fear of incurring a hefty
bill, said Jay Shepherd, the firm's founder.
The abandonment of billable hours has a small following in the U.S. with law firms and public relations agencies alike. It’s a refreshing shift but is it “the answer?”
I don’t believe the answer lies in determining “which form of billing is better” as a standard of practice – rather, “which form of billing is better in the individual situation and which will help deliver the best services to the client.” Clients do need options and as a recovering attorney, I agree with Pfeiffer that most people don’t like the billable hour but the key in that term is “most.” “Most” does not equal “all.”
I do find it both amusing and refreshing that Shepherd’s PR agent is quoted in the article since many firms are making the shift as part of their public relations and marketing strategy.
The bottom line: law firms and public relations agencies should offer options to their clients. When you entertain, it’s customary to offer coffee and tea.