6 Tips on Working With Professional Focus Group Providers

By Laura Powers

When it comes to launching new marketing initiatives, many businesses don't guess at what their target customers want, need or desire - they ask them directly, through the use of focus groups.

A focus group is a specific group of people brought together to elicit feedback on a particular product, service, message or tactic. Just about anything can be evaluated by a focus-group: advertising campaigns, product innovations, positioning statements, brand designs or even simply logo colors.

Working with focus groups is a good way to gather data on how the marketplace is likely to react to a new offering or a change in approach. As effective as they can be, however, there are a few critical steps to keep in mind:

• Research local focus group providers to ensure that their facilities and participant solicitation process meet high standards.

• Schedule a meeting or call with the focus group facilitator(s) to ensure that they understand the objectives and strategies behind the campaign, product, positioning, etc.

• Review the participant solicitation criteria to ensure that the assembled group will reflect the desired audience.

• Ensure that the meeting date(s) and time(s) are convenient for all company team members that should be in attendance.

• Review and edit the focus group facilitator's meeting script to ensure that questions and clarifying questions will garner in-depth responses that meet your team's objectives.

• Clarify the details and specifics for the post-meeting report and negotiate the date for report receipt.

Deciding to engage a focus group is an important decision. If your company invests the budgetary resources required to contract with a professional focus group facility and meeting facilitator, ensure that that money is well spent by keeping close watch on the process using the above tips.

Has your organization used a focus group in the past? Share your own tips and lessons learned in the comments below.

Keeping It S.I.P.S.

By Megan Quinn

What do you do for a living?

If you answered by naming your company or your title or your general field, you just missed out on a golden business opportunity – to create interest in what you do and open the door for further interest.

That was the main takeaway from a recent conference, LMA Metro Philadelphia’s Half-Day Educational Conference, presented by the HUB City View. The July 16 conference was a wonderful opportunity to learn more about legal marketing from local and visiting marketing experts and it was interesting to switch over to the marketing side for a day and shift my mind out of the PR gear.

The breakout session 2 program, “Wildfire: Creating Interest in Your Practice With Everyone You Meet,” really struck a chord with me. It was presented by Steve Hughes, president of Missouri-based company Hit Your Stride, LLC. The main theme was, how can we brainstorm new ways to market our profession or help our clients to do the same when networking?

For example, when asked at a cocktail party or event, “What do you do for a living?” it’s easy to just state your profession or company name outright. “I’m a lawyer,” “I work in public relations,” or “I work at Furia Rubel Communications in Doylestown.”

That’s all well and good, but there’s no hint of mystery to it. If we aren’t proactive about coming up with new ways to explain our jobs in a fun, interesting way, does that make us sound disinterested in what we do?

For tax attorneys, Hughes recommends saying this: “I’m Uncle Sam’s biggest nightmare” or “I help add to the national debt.” For estate planning attorneys, try “I work with dead people” or real estate attorneys can say “I play with dirt all day and get paid for it.”

The point is to make our explanations S.I.P.S. (short, intriguing, pithy and simple). If we can succeed in doing this, we can engage our audience in a way that presents opportunities for follow-up questions. Don’t give it all away at once; leave them guessing!

I often have a hard time explaining my job to friends and family, as I wrote about in a previous blog post, so this is a way to explore how we view our clients and their impact on the world. So, what do I do? For my job, I came up with, “I help law firms and banks look human.”

How would you explain your profession to others?

The Best – and Worst – of 2014

By Kim Tarasiewicz

Not a day goes by without one of our team mentioning something seen online; part of our business is to keep up with trends in the industry. As the year comes to a close, the Furia Rubel team decided to share The Best and The Worst of 2014 for advertising, social media and technology. So many to choose from, but here is our sampling…

Entertainers Shared on Social Media: Anything with “stars” seems to happen at awards show, perhaps because they are “live” (so what does that say about our actors?). Our blooper/failure awards are a tie between John Travolta butchering Idina Menzel’s name while introducing her at the Oscars and Brendan Fraser and his very strange clap. Our top award, though, goes to Ellen Degeneres for use of both social media and technology in her star-studded group selfie at the Oscars, which she then shared on Twitter, where it became the most-retweeted tweet ever.

Worst Print Advertising Campaign: This is one that our entire team agrees on…Urban Outfitters outrageous ads get our attention with the shock factor, but we find them tasteless.

Best Print Advertising Campaign: We love the Harley Davidson campaign from the Czech Republic, which many of you may not have seen (unless you’re secretly a world traveler). The photography is striking, as is the historical story about WWII riders hiding their bikes from the Nazis.

The Old Spice Mom commercial is strange, yet we need to keep watching to see how it ends, so we give it the Most Creepy, Yet Somehow Funny Commercial award.

Most Memorable Hack: We started the year with the announcement that the Neiman Marcus network had been breached undetected for three months in 2013 and we finished with the incredible Sony Pictures email hack from Thanksgiving week, the fallout from which appears as though it will continue into 2015.

Social media can raise awareness of a cause or need. The Best Social Media Campaign this year stands out in my mind, not for the negligible controversy, but for the positive impact the ice bucket challenge made on the ALS Association, raising more than $100 million in a few months.

Finding a Best LinkedIn post is tough since the website feeds you articles geared toward your interests or areas, but a recent corporate post is generating interest as they try to increase viewers with a contest to have Liam Neeson make a video on your profile page.

It’s tough to choose one Best Viral Video, as so many seem to pop up each day in our news and social media feeds, so we chose a few favorites. We can find many funny animal videos, but the Best Animal Video is the cat saving his boy from a dog attack. The young man who finds out he is getting a sister and is not too happy about it is Best Kids Video. And the Best Viral Song that spawned more viral videos and parodies goes to Pharrell and Happy.

Favorite New Buzzword: There are always new buzzwords, especially when it comes to business and marketing, so we chose a video that pokes a little fun at how we use buzzwords from the eccentric Weird Al.

So there is our list. Of course there are more, which I’m sure we will share at our annual holiday office party along with our family traditions and hopes for the New Year. For me, I know one buzzword from 2014 that I could do without – Polar Vortex.

From the team at Furia Rubel, here’s hoping your 2015 is happy, healthy and warm.